I've had an outstanding request for several weeks to get Microsoft Visio and Project installed on my laptop. After sending a 6th reminder today, someone finally came to do it.
When the Asian IT Dude showed up at my desk, I said "Just a second, let me save everything." He told me I didn't need to do that. I said "Yeah, well, let me save everything anyway." I saved the work in two Excel files, four Word documents, three email drafts, and one Visio document.
I explained, "I downloaded the trial version of Visio 2007 because I really needed it, so you can uninstall it if you need to."
His response: "You have too many window open."
My response: "It's called multi-tasking."
When I finished saving and closing all of my windows, I handed control over to the IT guy. He immediately started committing multiple heinous IT fouls:
- He changed my start menu settings from small to large icons
- He changed my quick launch and taskbar settings
- He changed my browser home page
- He moved several icons on my desktop
- He RENAMED several icons on my desktop. RENAMED THEM!!
Can somebody PLEASE explain to me why all IT people think they have the One, the Universal, the Superior, the Only Way to Configure Desktop Preferences???? Like, seriously, I like my shit a certain way and I really don't need your grubby paws changing up my shit. I like my start menu to use "small icons." I like my taskbar to be two buttons tall so I can see everything easier and not have to freaking scroll up and down. My quick launch icons are in a specific order that happens to correspond to EVERY COMPUTER I'VE EVER USED and by messing with them you ensure that I will accidentally open Powerpoint 17 times per hour instead of Firefox. My browser home page is Google, and you need to DEAL WITH IT. And my desktop icons? Just don't touch. Just don't. No moving, no renaming, nothing. Step away from the damn icons.
Then, after all that, he did something that caused my laptop to reboot. He checked under my desk as if some reboot gremlin was to blame, and all I could say is "This is why I saved all my work." I have so been screwed by his type before.
As thankful as I am to have my new software (albeit older versions than the free ones I had), I now have to lose additional time re-setting all the crap that the dude just messed up, and another 10 minutes writing about it because I'm so ticked off. IT dude, if you're systematically scanning my desktop and all outgoing email, I hope you see this and stop messing up other people's Very Personal Settings.
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Sorry to hear about this - I hate that too, which is why I now stand over their shoulder and tell them, "No, please do not do that, or no, please change that back"
Actually, I do not entrust my PC/Laptop to anyone anymore, I spend hours reading about how I need to do something and or ask several questions in some tech support forum before going ahead. That way I only have myself to blame for things gone awry.
When I fix my mom's PC via remote - I ask her what she wants and how she wants it before I change anything...it's too bad IT's that actually get paid to do this don't give their clients the same kind of respect. Makes a person want to unexpectedly shove a thumb drive up their butts! ;)
Sheila
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